> Shipping & Return Policies
Shipping & Return Policies
** We currently only ship within the US and APO/FPO addresses. **
Orders are generally processed and shipped within 24 hours, except for weekends and holidays. However, other circumstances may delay orders beyond that time frame. Overnight or two-day shipping does NOT guarantee that you will receive your order in one or two days from when you placed the order.
Shipping is provided through the US Postal Service or UPS.
Orders placed by phone will incur an additional $5 processing charge.
Shipping and processing charges are not refundable.
Before returning anything, please obtain a Return Merchandise Authorization number, RMA #, by contacting us at firstname.lastname@example.org. Products that do not have an RMA # will NOT be refunded.
All returned merchandise must be unopened in the original packaging and condition.
If your shipment was damaged during transit, you are responsible for contacting the shipping company to file a claim.
Defective or damaged merchandise will be replaced with the same item only.
You are responsible for return shipping charges on returns, unless it is a result of an error on our part, or the product has been damaged in transit.
Returned items are subject to a 15% restocking fee.
New Mexico residents are subject to 6.875% sales tax on all taxable items.